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Something amazing happened today

Actually let’s go back to last week. At the end of Friday’s training, we each got a little five minute personal chat with the trainer and team leader. During mine, I was told that the San Francisco team was lucky to have me and what a “positive attitude” I had. ME! Positive attitude. All I could think was a very House-ian “Have you met me?” POSITIVE ATTITUDE. Shocking, right?

Today we were working on customer service, how to empathize with the client, make them feel appreciated etc. They gave us an exercise where we had to read a short piece of writing and respond. I was absolutely sure the point of the assignment was to explain how we empathized with the main character, who was in a scary situation. There were two glaring SPaG errors…two uses of it’s/its, both wrong for the context.

I’ve spent years at the Desk of Doom, using LJ to rant about the atrocious grammar and usage I was forced to deal with. I didn’t want to say anything that would get me branded as a smart-ass or trouble-maker. Clearly someone at Amex wrote that passage and didn’t think there was anything wrong. Why the hell would I make my new company look bad, right?

But it was bugging the living shit out of me. Sooooo…..I made a joke that it was bugging my inner English teacher because of the mis-use of it’s/its. Then I went on to talk about the creepiness etc, but honestly thought I might be kissing my brilliant future at Amex good-bye.

It turned out that the point of the exercise….WAS TO NOTICE THE SPELLING AND GRAMMAR ERRORS. (I’d only mentioned the it’s/its, but there were others.)

According to the trainer, in the entire time they’ve been using that test, I’m the only one who ever got it right.

Maybe I was just the only one with the balls/stupidity to say anything.


( 12 comments — Leave a comment )
Sep. 9th, 2014 12:19 pm (UTC)
Wow! I'm not sure that I would have been brave enough to say something so big gold stars to you!
Sep. 9th, 2014 02:42 pm (UTC)
I wonder if that's part of the test...to see if someone has the gumption to take that risk, but I may be over-thinking it. I think they just want to see if you're paying attention, as you would be to the card-holder.
Sep. 9th, 2014 09:16 pm (UTC)
I probably would have done the same thing. (fistbump)
Sep. 9th, 2014 10:28 pm (UTC)
My inner beta has been known to get me in all kinds of trouble. This was just (another) lucky break.
Sep. 9th, 2014 10:13 pm (UTC)
You handled it well - I would very likely not have said anything, depending on the mood of the room and/or exactly how blatant the errors were! Hee, go you with the good attitude ;)
Sep. 9th, 2014 10:27 pm (UTC)
It was a hard call and I was genuinely concerned I was making a bad move.
Sep. 10th, 2014 03:47 am (UTC)
I would have probably said something privately but not publicly. You ROCK!
Sep. 10th, 2014 04:12 am (UTC)
Maybe the fact that we're in virtual training, so I only had to type it in chat gave me the nerve.
Sep. 10th, 2014 05:12 am (UTC)
Geez, I am so old school. LOL
Sep. 10th, 2014 10:08 pm (UTC)
The virtual training is pretty cool, in terms of being able to hang out in your jammies all day. The hard part is just staying focused when you're alone and only communicating via IM and phone.
Sep. 11th, 2014 03:05 pm (UTC)
Trust me, you were NOT stupid! I had a young woman point out to me recently that a store I shop in frequently had misspelled my name in their database for their card and I hadn't noticed it. She did and corrected it immediately. That kind of attention to detail is something we should value more, especially in this day and age of identity theft and I very much appreciate it. You're with Amex; (I had been with Lehman Brothers until the Towers went down) I expect that kind of detail with Amex.
Sep. 11th, 2014 08:01 pm (UTC)
Except I have a lifetime of experience telling me it's a fine line between being smart and being a smart-ass. If I'd been wrong, I would have made a really bad impression. God protects drunks and fools.
( 12 comments — Leave a comment )



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