?

Log in

No account? Create an account

Previous Entry | Next Entry

It's that time again...

And unfortunately, I don't just mean time for Santa Foreman.

More nasty survey comments. Specific. Personal. Basically saying I'm slow, stupid, bad at my job, not engaging, reflecting badly on Amex, and should be fired.

My Team Leader continues to tell me not worry, that no one "upstairs" thinks anything of the kind, that my job is in no peril, that lots of card members love me...and I still have to find a way to work on these issues.

It's painful and yes I did cry a little, but I didn't binge or overeat over it.

You'd think going through the ship wars and being on the bad side of some serious fandom hateboners would give me a thicker skin about this kind of thing, but not so much.

And let's not forget that I brought that hate upon myself and there must be some kernel of truth in the critiques as well.

This is not an easy time to find compassion or truly want ALL beings to be happy, joyous and free, or to inventory my part in this, but not doing that can only lead me back to the food.

I'm grateful for my Yoga, Kirtan, my program, my sponsor, my food buddy and my job.

I'm trying to be grateful for the miserable bastards, and I'm sure there's at least one who is a "repeat" reviewer, who are giving me the opportunity to improve my performance. And you know it don't come easy.

ETA-The one I really feel bad for is my Team Leader because she gets upset seeing how upset I get about this stuff, and it's still her job to tell me.

Comments

( 14 comments — Leave a comment )
cuddyclothes
Dec. 9th, 2015 01:49 am (UTC)
Augh! *hugs* I am so sorry you have to go through this.
karaokegal
Dec. 12th, 2015 11:00 pm (UTC)
It's not pretty, but hopefully I can learn something and find a way to make whatever changes are necessary.
nakeisha
Dec. 9th, 2015 09:09 am (UTC)
Oh, how horrible for you.

I'm so sorry you're having to go through this *Hugs*
karaokegal
Dec. 12th, 2015 11:02 pm (UTC)
The problem is that if there's just one or two people who have really got this particular view of me, it might be that NOTHING is going to make it better and anytime they are on the line and see me NOT making it faster for them, it's going to get worse.
sharp2799
Dec. 9th, 2015 02:47 pm (UTC)
For some people, tearing others down IS their joy (under the guise of "being helpful"). I find it's more usual for people to make complaints, which is why I like to go the other way and write letters of commendation for people who I think do a great job.

So here's mine:

I've know karaokegal for over five years and I have found her to be an honest and open person with strong introspective skills and an even stronger determination to improve herself whether or not she needs it.

We are lucky to have her here at LJ.

sharp
karaokegal
Dec. 12th, 2015 11:05 pm (UTC)
Awwww! Thanks sweetie! The next step is for me to NOT develop a resentment toward my "perfect" co-worker. It was actually easier to get over that hump with my challenging former co-worker, because (honesty is ugly) she made me look better. I feel like perfect co-worker diminishes me because he is perfect.
chocolate_frapp
Dec. 9th, 2015 03:47 pm (UTC)
shit, I'm sorry to hear this. Hope things get better for you.
karaokegal
Dec. 12th, 2015 11:06 pm (UTC)
Things are pretty damn awesome. I KNOW I'm good at the job and my Team Leader is doing everything to keep me believing it...except we still have to talk about these survey comments and assume there is something there I can work on to stop people writing this stuff.
chocolate_frapp
Dec. 13th, 2015 03:53 pm (UTC)
fair enough. Hope Santa Foreman brings you lots of goodies.
karaokegal
Dec. 13th, 2015 06:38 pm (UTC)
All I want for Christmas is you a confirmed ride to the Yoga/Meditation/Kirtan retreat in January at Hidden Villa in the Los Altos Hills.
chocolate_frapp
Dec. 14th, 2015 03:40 pm (UTC)
All I want for Christmas is Hugh.
tourmaline1973
Dec. 9th, 2015 06:53 pm (UTC)
*Hugs* Sadly there are plenty of customers who believe it's their place to put customer service people in their place. When I was at Boots I remember customers doing sleight-of-hand stuff to make it look like I'd given one less banknote in change than I actually did, then accuse me of stealing and tell the store manager I shouldn't be working there. I'm glad your manager is much more understanding than mine was (her advice was to tell me to count every coin & note out loud, then the next week she'd tell me not to do this because it was holding everyone up).
karaokegal
Dec. 12th, 2015 11:07 pm (UTC)
Arggghhh! On one hand, the card-members who like me are inclined to do so because I give them my time and attention, but the ones who are pissy are standing the line, not getting checked in while I do so. How much do I rush people through, just to make sure no one is waiting and developing a resentment. It's a no-win scenario of the highest order.
joanne_c
Dec. 14th, 2015 12:08 pm (UTC)
I'm sorry this isn't going well, but I get it, it's hard. *hugs8
( 14 comments — Leave a comment )

Profile

Rose
karaokegal
karaokegal

Latest Month

August 2017
S M T W T F S
  12345
6789101112
13141516171819
20212223242526
2728293031  

Tags

Powered by LiveJournal.com
Designed by Jamison Wieser