Write a list of the little things that annoy you about your work. The things that bug you, irritate you, rub you up the wrong way but seem petty if you try and explain them to friends. Everything from co-worker annoyances to client/customer pet-hates.
(And provided my userpic to boot!)
All you really need to know is that I’m a travel agent and I work on-site at law-firm.
1. I hate booking limousines!!!
God forbid these guys should have to but their butts in a taxi-cab. Every limousine pick up is an opportunity for something to go wrong, like the limo not to be there, or the idiot client to be in the wrong place and for it all to be my fault.
When we do find a limo company that we really like and can count on to get the job done, TPTB insist we use someone else because they’re trying to cut costs, even though in most cases, it would be cheaper to make these guys take cabs in the first place.
My all-time worst limo moment, among so many was when the attorney walked out of an office building in Times Square in the pouring rain on a Friday afternoon and the car wasn’t there. The guy had to make a flight out of JFK at 6PM and it was the last flight out that day.
When I called the limo company which has the name of a major American city, but will otherwise remain nameless, they told me the car was late for the pick up because “it’s raining and there’s traffic.”
Apparently the dispatcher based in Manhattan could not have looked out the winder and forseen that this might have been an issue and dispatched the car a bit earlier.
Eventually Mr. Big Shot Lawyer wound up getting in a cab and getting to the airport on time, but by then he was so disgusted he had turned off his cell phone and we had no way of knowing whether he’d gotten there or not until he showed up at the office on Monday.
2. I hate recruits.
It’s recruiting season. For the next three months, I will be dealing with whiny, privileged brats who are graduating from Columbia, NYU, Harvard, Yale etc and who will make more in their first year as lawyers than I will in most of my life. Some of them are polite and lovely and I’m sorry to tar them with the same brush as the ones who I can tell are going to piss me off royally from the first tentative explanation of who they are and what they want and all the little extras they want to try and get out of the law firm in the course of traveling out to LA or SF or San Jose for their interviews. Even though they probably have credit cards being paid for by Mommy & Daddy, they also insist on having their hotels direct billed to the company, which is a procedural pain the arse.
3. I hate people with hyphenated names.
Sadly most of these people are women. If you want to get married, that’s fine. If you want to change your name, that’s fine. If you want to NOT change your name, that’s fine. BUT DO NOT HYPHENATE!!!! It totally confuses the computer and it will screw up your mileage account-I promise. If you must change your name, especially to a hyphenate, it is YOUR responsibility, NOT MINE, to make sure your ID matches all of your mileage account and hotel membership numbers.
Right now I’m in the middle of trying to do a mileage ticket-(I hate mileage tickets, but I’ll get to that in a minute)-and the airline has her under her maiden name, but she’s changed all her ID and wants to fly under her married name.
It’s a big fucking mess, leading me to my next point:
4. I hate Frequent Flyer programs.
I hate mileage whores who will ONLY fly on their carriers for more miles. I hate passengers who will only take flights where they can be guaranteed an upgrade using their miles, which means I have to call the airline, verify that the space is available, issue the ticket, and have it upgraded, even though the space might sell out while this is all going on. I hate clients who are convinced that their mileage status entitles them to ANYTHING, especially better seats when there are no better seats to be had.
5. I hate the airlines.
They want to give as little as possible to most flyers. There are fewer decent seats to assign, few seats available for upgrades. All the res centers have been outsourced, so that I’m talking to people who are very well-trained and polite but absolutely can’t deal with anything out of the ordinary. I hate that there are virtually no more fare waivers which means no safety net for my own stupidity. I hate them for making coach such a miserable experience that no one wants to fly in it and making their Business and First class tickets so expensive that no one can afford them, leaving me to deal with mileage up grade mania. (See above.)
6. I hate the hotels.
Mostly the ones with 24 and 72 hour cancel policies who won't waive them for my clients. Obviously I shouldn't have to be whinging and whining to get cancel waivers becuase it's not like they were in car accidents or anything. It's just that shit happens, depos get canceled or they just decide they don't want to go and it's my job to try and get them out of the cancel policy so they don't get dinged for like $300.00 bucks.
I also hate hotels with minimum stays, when I know there is space available and they just won't give it to me for one night because they want to sell it for two.
Car companies have a habit of doing that too, but I have ways around it.
7. I hate my clients. Both the individual obnoxious, self-important, petty tyrants who do the flying and the head honchos who make travel “policy,” which changes at the drop of a hat and keeps me from giving the travelers exactly what they want.
Generally, I get along with the admins who book the travel, although a few of them seem to personify “intentionally dense” in an effort to make me do more work or make me the fall-guy if something goes wrong, like a limousine NOT showing up because I wasn’t given complete information as to where the client would be.
8.And let's not forget that DRESS CODE which says I can't wear jeans, or my Crocs even though I'm not on a floor with any of the lawyers and even the support personal and admins on my floor almost never come into my office.
If you need to do a work-rant, consider yourself tagged.