karaokegal (karaokegal) wrote,

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WTF-ery from the Desk Of Doom

Client has me make reservation for two nights at resort property somewhere in Southern California. Client checks in, at which point he would have been told-"We show you reserved for two nights." Client leaves after only one night, BUT doesn't bother to check out. Doesn't do the on-line thing in his room. Doesn't go to the front desk and pay up, so that the hotel knows he's gone. Just leaves. Then gets huffy because hotel is charging his credit card for two nights.

He calls admin. Admin calls me. I call hotel. They will refund the 2nd night IF I can get some kind of receipt showing he was anywhere else but the area where the hotel is.

Tags: journal, work

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