A working head-set. I haven't had one since they brought in the new phone system. My old head-set wasn't compatible and no-one would just send me a new one. They finally sent me a new thingie-bob that connects the headset to the new phone and voila! Life is Beautiful. Or at least it's a lot easier to work when I don't have do my Richard III imitation in order to try and type or take notes while speaking on the phone. It almost makes me want to answer the calls. ALMOST.