My husband and I passed through San Francisco Airport twice recently. Both times we were greeted by Karaokegal, who was the most pleasant, helpful and cheerful person I have encountered in my years of travelling. She is to be commended.
I still can't believe that I'm THAT PERSON! Because honestly, one day before I started this job, I so wasn't. (I think any of you who suffered through my "I hate my job" posts would concur.)
Oh, and my Team Leader's response:
Thank you so much for taking the time to write your nice email about Karaokegal. I really appreciate your kind words. I agree that Karaokegal has a wonderful attitude. She is an asset to our team and our Lounge.
You may remember the utter indifference with which I was generally treated by the powers that be at the Desk of Doom, if I was lucky. If I was in a manager's dog-house, it was much worse.
I love my job, I love my job, I love my job!