I went back to the Wells Fargo office across the street from the office and was today help by the fabulously named Candida Castro (tell me that's not a drag queen name!) who got SOME of the new charges eliminated, but not all.
We're definitely going to be out a bit of money on this thing. I'm planning on marching down to the branch at 16th and Mission that issued the card and give them what for and see if that helps at all.
From today's conference call-
Apparently we are not giving "VIP SERVICE" and when asked what would constitute "VIP SERVICE," the travel manager gave the following items:
So basically I'm not kissing ass enough.