20+ years in this miserable business and there's this moron reflex which causes me to make the same stupid mistake over and over.
Actually it was two stupid mistakes. First I accidentally voided a ticket that I shouldn't have. Then I when I found out, I tried to rebook the space immediately. Naturally one of the flights was no longer available at the discounted rate AND I managed to lose the premium economy seats that the client had already paid extra for.
Did I mention that this was PERSONAL travel? That means all of these charges, including the more expensive ticket would show up on the client's personal credit card.
God protects drunks, fools and travel agents (as my father used to say) so I sent a very grovelly email to our GEMS desk and the Goddess who works there managed to get EVERYTHING fixed. The void ticket was reinstated, the flights were re-booked in the correct class of service and the premium economy seats were restored as well.
P.S. Feeling much better. Thanks to all the folks who sent good wishes and to rustydog
for the lovely virtual chicken soup.
In some Hubby news, he's home right now...baking bread. As part of his Zen practice, he's gotten very interested in the whole Tassajara Bread Book thing and I'll get to taste the results when I get home.
He's also gotten to the point in knitting his first pair of socks when he needs to do something about the heel, so he's got an appointment at Imagiknit on Saturday for something to give him a bit of tutoring on the subject.
He's very excited about both of these projects. Presumably, I should take pictures of both outcomes when they're deemed viewable by the public.
We're probably going to the movies sometime this weekend. Any suggestions?