February 23rd, 2012

Company Time

A Hearty FUCK YOU to United Airlines

Due to their upcoming merger with Continental, the current phone message indicates that hold times to get through to an agent are in excess of 60 minutes. Emails to the "Solutions Desk" aren't even generating an automatic "Yeah, we got the message and we'll get back to you one of these days" reply.

Naturally I need a ticket waiver and some information about whether or not a client is eligible for a bereavement/compassion fare based on his mother dying.

I'm also sweating out an upgrade that isn't going to happen for a client who is going to blow a gasket if he has to fly coach AND a Law Firm that makes contracts saying the Partner can fly business, but is then too cheap to actually pay what it costs.