karaokegal (karaokegal) wrote,

Another thrilling day at the Desk of Doom

Client's flight gets delayed out of Brussels to Chicago, so he thinks he's going to miss his connection from Chicago to SFO. American protects him on a later flight. In First Class, which is what he originally had. Being paranoid, and knowing that if the computer reads him as a no-show on the original flight, it will automatically cancel the downline space i.e. the protection on the later flight, so I call up and have them take the original fight out of the record.

THEN I get a call from the admin saying 1. The original flight was delayed and 2. They've whooshed him through customs and now he CAN make the original flight...ONLY, I've canceled his First Class seat and there's no way to get it back.

The client is now super-pissed at me because he has to wait around another two hours. (Never mind how pissed he would have been if he'd wanted the later flight and couldn't get on that one.)

Tags: desk of doom, journal, work

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